If you find yourself in an emergency situation, we have a 24/7 hotline available at +39 02 8294 1173. It's important that you contact us immediately to report the problem.
But what do we mean by "emergencies"?
- Issues with the entrance lock of your home and/or rooms that prevent entry or exit.
- Lost keys.
- Boiler malfunction.
- Gas leak.
- Power outage.
- Clogged drains.
- Flooding and water leaks.
- Fire.
We want to ensure your safety and well-being, so in case of emergencies like these, the cost of the intervention will be covered by Joivy, unless it's a situation not included in the aforementioned list or unrelated to the safety and well-being of our tenants.
Don't hesitate to call us if you encounter an emergency situation, we're here to assist you!