Onboarding and check-in

House and room

• What do I need for living in the house?
• Can I send parcels in the apartment before I check in?
• Can I get more information about my roommates?

Smartcheck-in

• What do I need to do after the check-in?
• What happens if as soon as I enter the room I find some anomalies?
•  I didn't make the inspection in time what should I do? 

Required documents

• How do I apply for a residence permit?
• What documents should I bring for check-in?
• How do I get my Tax code?
• What happens if I don't have all the required documents at check-in?
• What documents do I need to upload if I am a non-EU citizen?
• Is it mandatory to upload the residence permit or visa?

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Onboarding: arrange your check-in

• What is the digital onboarding about?
• What do I need to have to complete the onboarding steps?
• What do I have to pay before check-in?
• How long does it take to verify the tax code (codice fiscale) and/or residence permit (permesso di soggiorno)?
• Can I change the date and time of my check-in?
• What happens if I am late for my check-in appointment?

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