If you find any anomaly in your room when you check-in, it is important that it is reported at the Smartcheck-in inspection step. To find out how to start the inspection click here.
In the smartcheck-in you will come across a variety of items to verify, just like as shown in the picture below:
For each item, you have the option to select one of three different colors, each corresponding to a distinct status:
- Green: Functioning and in good aesthetic condition
- Yellow: Functioning but aesthetically worn
- Red: Not functioning and aesthetically worn
To successfully complete the inspection, it is essential to provide feedback for all items in every room.
This process will be repeated during check-out with one of our representatives who will compare your initial inspection with the status of the items upon your check-out.
Please keep in mind that it is your responsibility to keep the room in good condition during your stay. If any damages occur, there may be charges.