You can book a Check-out appointment through the Joivy App after receiving the confirmation email of your cancellation.
Go to the section >Profile >My Contract >Cancellation & Check-out to choose the most convenient date and time for you among those available.
Please ensure that the date you choose corresponds with the expiry date of your contract.
To ensure availability, we ask you to book your Check-out at least 7 days before the desired date. If you do not book an appointment, we will arrange Check-out on the available dates and times.
Please note that Check-out must be completed by 12:30 p.m. on the contract end date.