If the room hasn't been rented yet, you can revoke your cancellation request.
Go to the Joivy App, section >Cancellation and check-out, click >Revoke to send us notice.
We'll automatically annull the cancellation if the room is not yet booked, otherwise you can choose another room available in our website and contact us on Whatsapp at 345 641 4025, choose the queue >"I am looking for a room" and we'll get back to you.