To ensure the safety of other tenants and residents, in the event that you have lost or had your apartment key stolen, it is necessary to file a report at the nearest Police Station. Afterwards, we kindly ask you to provide us with a copy of the report so that we can inform the condominium administration, who will assess whether to replace the access key to the building.
If a new set of keys is required, there are two available options:
- You can contact us via our WhatsApp number +393456414025 and select the line Already a tenant >Maintenance>Maintenance, attaching a copy of the report. We will check the availability of the new set of keys and, if available, you can collect it from our office. The cost for supplying the new set of keys is €100.00.
- If the set of keys is duplicable (meaning it does not require the duplication of special cards), you can ask one of your roommates to lend you their copy and proceed with the duplication on your own. In this case, the incurred cost will not be reimbursed.