If at the onboarding process you find yourself with a screen on the App that makes you wait (like the example of the picture below) or you are unable to continue to the next step, the reasons could be The following:
-
You have just finished uploading Your documents and the proxy for the tax code.
Our operators need time to check that The documents have been uploaded correctly and that the proxy has been signed. If you are at this stage, you will need to wait for the App to unlock to proceed to the next step -
You have just uploaded your contract to the App.
To proceed to the next step, you must wait until Our operators have verified that the contract has been signed correctly. -
The payment has not been updated yet.
If you are stuck in the payment step, you simply need to wait for the payment to be collected. Once the payment is registered, the amount on the App will update and you can proceed to the next step!
If none of these reasons are right for you, you can contact us directly on Whatsapp by writing to +393456414025. Select the line >I am already a tenant >Check-in/Check-out > Check-in.