If you experience any problems with your password or email while accessing the app, don't worry! There are a few simple actions you can take to fix the problem and get right back to using the app at its best:
- Carefully verify the data you entered: make sure you are typing your email and password correctly. Remember that passwords are case-sensitive, so check if you have entered the correct letters.
- Reset your password: if you have forgotten your password, don't worry! You can use the password reset feature available in the app. You will receive a reset link on your registered email and can reset your password in a few simple steps. Click here to follow the instructions.
- Check your Internet connection: make sure you are connected to a stable, working Internet network. If your connection is weak or absent, you may have difficulty accessing the app or verifying your data.
If, despite everything, the problem persists and you still can't access the App, don't worry! Contact us via WhatsApp number +39 3456414025 and select the >App Problems queue.
Provide all relevant information, such as your full name, registered email, and a detailed description of the problem. If possible, attach a screenshot of the problem you are experiencing. Our team will do their best to resolve the issue and help you regain access to the app.