You can monitor your maintenance request in the DoveVivo app by visiting the section >Services and clicking on >Report summary.
The states you can find are as follows:
- Processing: the request has been sent and is waiting to be taken over by our team
- Planning: the request, if correctly correlated with photos/videos and detailed information, is submitted to the maintenance department which will proceed to organise the intervention
- Appointment: the maintenance department has organised the technician's appointment
- Report closed: the intervention has been correctly carried out and concluded.
Check the section >Messages on the App where you may find further informations or requests from us to intervene as soon as possible.
